SHIPPING & RETURNS
SHIPPING POLICY
We work hard to ensure your beauty products reach you quickly, safely, and with all the care you deserve. All orders are processed and shipped within 2 business days following payment confirmation. Final delivery time and shipping costs vary depending on your location and the shipping method chosen at checkout, calculated automatically in your cart. As soon as your package is dispatched, you will receive a tracking number via email to follow every step of the delivery in real-time. Our packaging features reinforced protection to guarantee your skincare and beauty items arrive in perfect condition.
RETURN & EXCHANGE POLICY
Your satisfaction is our priority. If you change your mind or encounter an issue with your order, we guarantee a simple, hassle-free return or exchange process in full compliance with consumer rights.
If you change your mind or decide to cancel, you have up to 7 calendar days from the date of receiving your product to request a return and full refund, provided the item is sealed, unused, and in its original packaging. In case an item arrives damaged or with a manufacturing defect, please contact us within 30 calendar days of receipt, and we will process an exchange at no additional shipping cost to you.
To initiate a return or exchange request, send an email to vertexemanuel@gmail.com with your order number and the reason for the request. Our team will get back to you with complete instructions within 48 business hours.
WELCOME
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